Shipping policy

Shipping Policy

Last updated 25 September 2026

Order processing

Orders are prepared on business days. We aim to dispatch promptly, but processing may take longer during launches, market events, public holidays or unusually busy periods. You will receive confirmation and tracking information when available.

Australian delivery

We deliver throughout Australia using the services available for your address. Shipping methods and charges, including configured standard rates and available Australia Post rates, are displayed at checkout before payment. The amount shown at checkout is the applicable delivery charge for your order.

International delivery

International shipping is available only to destinations enabled at checkout. The current international delivery charge is displayed before payment. Customers are responsible for any import duties, taxes, customs fees or local charges imposed by the destination country. GalaBags does not control customs processing or delays.

Delivery estimates

Any delivery timeframe shown at checkout or supplied by a carrier is an estimate, not a guaranteed arrival date. Weather, peak periods, remote destinations, customs and carrier disruptions may cause delays.

Address accuracy

Please check your delivery address carefully. Contact us immediately if it is incorrect. We cannot guarantee an address can be changed after processing begins, and additional postage may apply if a parcel is returned because the supplied address was incomplete or incorrect.

Tracking loss and damage

If tracking shows an unusual delay, loss or delivery damage, contact us at Galabagsoz@gmail.com with your order number. Keep the packaging and take photographs of any damage. We will work with the carrier and provide any remedy required under Australian Consumer Law.

Returns

Returns must be approved before being sent. Please see our Return and Refund Policy for full instructions.