Refund policy

Return and Refund Policy

Last updated 25 September 2026

We want you to love your GalaBag. This policy applies to purchases made through GalaBags and operates in addition to your rights under the Australian Consumer Law.

30 day change of mind returns

You may request a change-of-mind return within 30 days after delivery. The item must be unused, unworn, clean and in its original condition, with any tags or packaging supplied, and you must provide proof of purchase.

Contact us before sending anything back. Unauthorised returns may be delayed or refused. For an approved change-of-mind return, the customer is responsible for return postage and the original delivery charge is not refundable. We recommend using tracked postage because the item remains your responsibility until received.

Faulty damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major failure, you are entitled to choose a refund or replacement. If the failure is minor, we may repair the item or provide another appropriate remedy within a reasonable time. We will cover reasonable return costs where required by law.

Please contact us promptly with your order number, a description of the issue and clear photographs. Do not dispose of the item unless we ask you to.

GalaBags lifetime guarantee

In addition to your legal rights, genuine GalaBags bearing the GB badge include our voluntary worldwide lifetime guarantee. It covers structural failure and accidental damage for the life of the bag, subject to assessment by GalaBags. We may repair the bag or replace it with the same or a comparable design if the original is unavailable.

The lifetime guarantee does not cover loss, theft, deliberate damage, unauthorised alterations, or normal cosmetic ageing such as staining, fading or surface marks that do not affect function. The customer normally pays postage associated with a voluntary guarantee claim unless Australian Consumer Law requires otherwise.

Refunds

Once an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Bank or payment-provider processing times are outside our control.

Order cancellations

You may request cancellation within 15 minutes of placing an order. After that time, contact us as soon as possible; cancellation cannot be guaranteed once processing or dispatch has begun.

How to request a return or claim

Email Galabagsoz@gmail.com or call 0414 847 538. We will provide return instructions. Please do not send returns to the Cleveland display location without prior approval.